FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Since our pieces are made to order, production time can vary slightly by item. Standard shipping typically takes 7–14 business days to arrive after that, depending on your location. If your order includes multiple items, they may be made and shipped by different suppliers — so it's normal for your order to arrive in more than one package, each with its own tracking email.

Is shipping free?

Yes — U.S. orders over $75 ship free via Standard shipping. U.S. orders under $75 are charged a flat shipping rate at checkout. If a faster or alternate shipping method (like Economy or Express) is offered on an item, that option is priced separately and isn't included in the free shipping threshold. International shipping rates are calculated at checkout based on destination.

Do you ship internationally? Where do you ship?

It depends on the item. Apparel, bags, and accessories ship to most countries worldwide — including Canada, the UK, most of the EU, Australia, and New Zealand. Mats currently ship within the U.S. only. Delivery times may vary outside the U.S.

Will my order arrive in one package?

Not always. Because different items are produced by different suppliers, orders with multiple products may ship separately and arrive on different days. You'll get a separate shipping confirmation and tracking number for each package — this is normal and doesn't mean anything went wrong with your order.

Can I track my order?

Yes — once your order ships, you'll get a confirmation email with tracking information.

What is your return policy?

Because most of our items are made to order, we're unable to accept returns or exchanges for reasons like sizing or personal preference. We do offer a free replacement or full refund if your item arrives damaged or defective, you received the wrong item, or your order doesn't arrive within a reasonable delivery window.

My order arrived damaged, wrong, or hasn't shown up — what do I do?

Email us within 7 days of delivery with your order number (and a photo of the item, if it arrived damaged). We'll respond within 2 business days, and process approved replacements or refunds within 5–7 business days.